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Call Center Certification Program
For call centers seeking to distinguish themselves in this highly competitive market, the J.D. Power and Associates Call Center Certification Program sends a clear and unequivocal message that your call center is process-oriented, professionally managed, and focused on providing the highest levels of customer satisfaction.
The Call Center Certification Program allows companies to identify and focus on critical areas of customer satisfaction by utilizing best practices that are aligned with customer needs. The program also provides an advantage for call centers in marketing and promoting their efforts to improve customer satisfaction, thereby attracting more clients.
Eligible call centers are measured for effectiveness in the following areas: quality assurance, performance standards, management responsibilities, and recruiting and training of employees.
To download a brochure on the program (pdf), click here.
To inquire about becoming Certified Call Center, click here.
